COVID-19 Response

Updates

Hello!

We hope everyone is doing well and staying safe. We are still opened and following the proper pre-cautions during this time and we are here for you and your pets.

  • Remember we are doing curb-side check in!
  • Please make sure to bring your cell phones so we can communicate with you when you arrive.

Here is the latest update from American Veterinary Medical Association that we felt is useful for everyone with the newest Bronx Zoo update:

The USDA National Veterinary Services Laboratories has also confirmed the presence of SARS-CoV-2 in one tiger at a zoo in New York. This is the first instance of a tiger being infected with COVID-19. Several lions and tigers at the zoo showed clinical signs of respiratory illness and this tiger was tested accordingly. Public health employees believe the large cats became ill after being exposed to a zoo employee who was actively shedding virus. All of the large cats are expected to recover. No other animals in other areas of the zoo are exhibiting similar clinical signs.

USDA and CDC are monitoring this situation and the OIE will be notified of the finding.If you are not ill with COVID-19, you can interact with your animals as you normally would, including feeding and otherwise caring for them. You should continue to practice good hygiene during those interactions (e.g., wash hands before and after interacting with your animals, including handling of food, supplies, and waste; keep feed, water, and any supplies used to deliver them clean; remove soiled bedding and replace as appropriate).

Out of an abundance of caution and until more is known about this virus, if you are ill with COVID-19 you should restrict contact with pets and other animals, just as you would restrict your contact with other people. When possible, have another member of your household or business take care of feeding and otherwise caring for any animals, including pets. If you have a service animal or you must care for your animals, including pets, wear a cloth facemask; don’t share food, kiss, or hug them; and wash your hands before and after any contact with them.There have been no reports of pets or livestock becoming ill with COVID-19 in the United States. At this point in time, there is also no evidence that domestic animals, including pets and livestock, can spread COVID-19 to people.

We hope that everyone is doing well. We want to make sure everyone keeps updated about First Avenue Veterinary Hospital. With the recent development of “shelter in place” we wanted to remind everyone we are providing an essential service and therefore remain open to care for the needs of your pet.

We have taken all of the precautionary steps to make sure everyone stays safe. We have implemented “curb-side” concierge service until futher notice.

Once you arrive at our hospital please call 212-674-0111 to let us know you are here.

  • A staff member will come out and get your pet or bring medication to you outside.
  • Doctors and staff will communicate to you details about the visit by phone or from a distance outside.
  • Our receptionist will speak to you by phone to take payment by credit card.
  • The only exception to this new protocol will be for end-of-life care.

Lastly, but more importantly, if you have an appointment scheduled but you are ill with fever, coughing, sore throat, shortness of breath, or have traveled within the past 14 days, please stay home and call us to reschedule your appointment (if non-urgent) or plan to have a healthy friend or family member bring in your pet.Remember that we are also offering services through SpotOn. Pet who will pick up your animal and bring them to us and then they will bring your animal back to you if needed. Please do not hesitate to reach out to us or email drpoller@firstavenuevet.com with any concerns.

Take care,
Avenue Veterinary Hospital Staff