So grateful to this animal hospital! My pup needed to see a vet unexpectedly for an infection on a Saturday afternoon. After calling several vets in the area, First Avenue Veterinary Hospital was able to fit me in. The staff members were understanding, friendly, efficient and clearly love the animals. Facilities clean and calming. The vet explained treatment options in detail and made sure I knew costs before making a decision. I was pleasantly impressed and relieved to find them! Highly recommend them.
– Lauren L., Google
Dr. Hillyard is amazing, the staff is fantastic and the quality of care is above and beyond every other vet I have seen in NYC. We went to see them because our regular vet was out of town, and were so impressed with the whole crew that we switched.
Our cat became suddenly very ill and required three days of hospitalization at Blue Pearl Downtown. We were so impressed when they called to check in on his condition every day and were in constant contact with the emergency vets. Dr. Hillyard was in touch whenever we needed her or had a question, and I think if we had brought our cat anywhere else, it would not have turned out the way it did. They saved his life and have been so compassionate and attentive through his recovery.
Also, they are very conscious about the high cost of vet care in general, and were so open to talking about what things would cost in advance which is so rare to find. Could not recommend this practice enough.
– Lauren L., Google
Much better clinic now that Dr. Poller is running things. She’s patient, thorough, and extremely knowledgeable. The staff is very friendly and the place is always clean. They take good care of our animals. Recommend without question.
– Clinton D., Google
We have a four-year-old rescue cat who needed substantial dental work. I was a little skeptical about the need to give him general anesthesia and perform a cleaning, having never done that before with any of my pets, but Dr. Poller was very reassuring and I trusted her evaluation of the situation and my cat’s overall health / ability to handle anesthesia. She gave us fair warning that there might be a need for dental extraction, and she upheld her promise to call us during the procedure with a report to let us make the call on whether to go ahead with that. We decided to do it, and I’m glad Dr. Poller worked with us to keep us in the loop on the decision. It was the right call; our boy is feeling much better since the procedure about three months ago.
Post-surgical follow up was great–the office called almost every day to make sure that our boy was improving and healing. Both the front desk and the nursing team deserve shout-outs for working seamlessly and putting us at ease.
Overall, a great standard of care and exceptional bedside manner.
– Paul K., Yelp
Dr. Poller is an incredible vet. She took the time to really listen to my concerns and found an occult ear infection in my dog. She also discovered grade 3 patellar luxation in my dog, which explained why my dog randomly sits sometimes during walks. My last vet missed this and it is important that I know. Dr. Poller explained all about the condition and the options for surgery. She spent a long time discussing pros and cons and shared that her own dog had recently had the same surgery. Dr. Poller also filled out an emotional support dog letter so that I can fly with my dog with me in the cabin. Her prices were good for NYC and the quality of service was excellent. I highly recommend her practice.
– Sarah G., Google
Everyone is so wonderful at this hospital! I have a crazy black cat, and they are so amazing with him, from shots to nail cutting. We love you guys! Thank you!!!!!
– Luann D., Google
My dog was hit by a car as a puppy, so you can imagine my fear of anything happening to this dog again, including him getting sick. After a scary incident over the weekend, I knew I needed to get him into see a vet ASAP but am beyond picky when it comes to where I take him. The entire staff at First Avenue Veterinary Hospital could not have been more helpful, any smarter, warmer or patient with my million questions. They made me feel like I could stay all day asking questions, as I was never rushed or treated as if I was being annoying (and by question 100 I knew I HAD to be at least a little annoying to them… they never showed it!). I can’t recommend this vet enough and if you care about your small furry baby as much as I care about mine, then take a breath and know you couldn’t be in better hands!
– Katie P., Google
We just tried this new vet in the area after having a mediocre experience with another vet in the area that we’d been seeing for the previous two years. My husband brought our dog in and said it was great! The facility is nice, the front desk staff was friendly and helpful, and the vet herself was great too. Since it was our first visit and our dog hadn’t had a physical in a little while, she ran a bunch of tests – it wasn’t a cheap visit, but each individual cost seemed reasonable. I’m glad that we have up-to-date tests and hopefully won’t need them again for a while since our dog is pretty healthy. The vet herself called to let us know the results.
– Emily A., Yelp
I bring my two Chihuahuas to First Avenue Veterinary Hospital for all of their care. The staff is always courteous and helpful. I love the flexibility of scheduling appointments online (and they have always squeezed us in when someone is sick). They even send me text/email reminders when the Chi’s vaccines and meds are due. Most of all, I feel confident that Dr. Poller and the rest of the team are taking the absolute best care of my little guys. It has been so great to have them right here in the neighborhood.
– Alyssa G., Facebook
What a great experience!
Thank you so much for taking care of my guy Buddy when he got sick suddenly. From start to finish it was a great experience. It’s so nice to know that we have a good doggy-doctor in the neighborhood. Dr. Poller and the staff were super attentive and considerate!
I definitely recommend this vet and will be back for routine visits.
– Edward G., Yelp
Dr. Poller and everyone at First Avenue Veterinary Hospital are wonderful. I was dealing with a behavioral problem with my cat which was getting serious as well as dangerous. She is the ONLY one who ever addressed the problem and came up with a care plan for me as well as my cat of 7 years. I would recommend this practice without reservation and thank her as well as her great and caring staff.
– Kate M., Yelp
The staff is great. Very personable and knowledgeable. The facilities are clean and spacious. While our dogs aren’t terribly keen on making visits to the vet, Dr. Poller and the team make it a positive experience for both humans and pets!
– Nathan M., Google
Excellent Doctor and staff!!!! Dr. Poller took good care of my pet “Bark Vader”. She is very knowledgeable and professional. She made my pet feel comfortable during his examination. She took her time to answer my questions and address any of my concerns. Examination and vaccines fee’s are reasonably priced. I highly recommend Dr. Poller and staff!!!
– Claudia S., Yelp
Dr. Poller treats my English Bulldog and is incredible – as is the staff. She is not only a great Doctor but also very compassionate and takes time to explain everything and all options. The staff always follows up to see how my dog is doing the day after the appointment. Great experience – highly recommend.
– Christine M., Google
New owner Dr. Poller is the best. I have followed her to her First Avenue Veterinary Hospital as she is the only person in the city I trust with my two precious cats. Patient and kind- she is a true animal lover who has always been willing to answer questions and calm my panic whenever I think something is wrong (usually I’m just a crazy cat mom and nothing is wrong at all. Again- Dr. Poller is very patient…).
The staff is wonderful and friendly. The space is bright, clean and welcoming. I recommend Dr. Poller and First Avenue Veterinary Hospital to everyone I know and anyone who may be looking for a vet for their furry pals.
– Jessica G., Yelp
In all honesty I was hesitant about going to this vet after the prior ownership and all the negative reviews I heard. I was SO happy when I got there. Everyone was so sweet, and so kind, and helpful. They treated Hampton so well, and me – pregnant with twins – just as well. They got in early one day when they knew I had to be there early, and did everything they could to make us both comfortable. It was professional and clean, and I will go back in a heartbeat when necessary. After a decade of going to one vet in NYC – I officially have a new go-to for my pets.
– Rebekah G., Yelp
Whole health is now under new ownership and I couldn’t be happier to know it’s Dr. Poller. Dr. Poller is an amazing vet who has cared for my animals for years ! My first cat had to be put down about a year and a half ago due to cancer and despite the horrible feeling you get as an owner, she made me feel better about the situation. Just knowing my beloved cat was under good hands made it a relief. She has also taken care of my female cat who is asthmatic and has skin problems. She used to have an asthma attack everyday & her fur was falling off. Thanks to her practice my cat is better than ever! Dr. Poller prescribed medications for her conditions and we have been able to control her skin issues and breathing issues. My newest edition was neutered by her as well and the incision healed beautifully. She continues to be my cats’ vet and will always be. Definitely recommend Whole Health now that she is the owner !
– Kassandra N., Google
I never leave reviews but this place is AMAZING. This is the second time this year I’ve come in for an emergency with my dog and each time everyone has been so accommodating and helpful. The doctors and staff are so friendly and professional. They took great care of my dog and followed up the next day after our visit. They are so great I travel all the way from Brooklyn
– Tiffany G., Yelp
Dr Poller is the new owner here and she is amazing.
She is incredibly thorough with our dog and answers all our questions, always patiently explaining vaccines, procedures, training tips and more. She absolutely loves animals and is great with our doggo. Not only that, she allowed us in for an emergency appointment when our dog hurt her paw, and encouraged us to email her as a follow up with any questions or concerns we had – completely free of charge. Of course we emailed and she responded incredibly quickly with wonderful advice.
The entire team here is just lovely. From reception through to the vet assistants, everyone loves animals and is always friendly and smiling. I can’t recommend this vet highly enough!
– Courtney J., Yelp